Store Policies - Soft Touch Linens Ltd.

Store Policies


All orders are accepted at C.E.M Textile Ltd discretion subject to these conditions to the exclusion of any other terms and conditions.


Products are sold at the prices prevailing in C.E.M Textile Ltd website. All prices are subject to VAT and exclude delivery charges. Prices may be varied from time to time at C.E.M Textile Ltd discretion.


Delivery charges in relation to carriage, transport costs shall be paid by the customer in addition to the price for the products.

Delivery charges may vary at C.E.M Textile Ltd discretion from time to time. Delivery charges are set out in C.E.M Textile Ltd website.

Delivery of a customer’s order may be made either in a single shipment, or part orders may be shipped. C.E.M Textile Ltd does not guarantee any delivery times. C.E.M Textile Ltd shall not be liable for any direct, indirect or consequential loss caused by any delays in delivery.


C.E.M Textile Ltd reserves the right to make changes to the range of products specification.


If a product is out of stock or unavailable at the time of ordering, the Customer shall be informed accordingly as soon as reasonably practicable thereafter.

Any promotional or special offers on products are only available while stocks last.


C.E.M Textile Ltd shall be under no liability under the warranty in following conditions:

A – Any defect arising from wilful damage, negligence, abnormal storage conditions, failure to follow C.E.M textile Ltd or the manufacturers instructions.

B – if the products are not returned with the original relevant delivery documentation and in their original packaging.

C – Bespoke products cannot be returned.

D – The goods that are returned should be in their original condition, with the original labels, packaging.

E – The goods that have not been used and are in a re-saleable condition.


Easy Returns within 10
Days After Receiving

Delivery Time

Available within 3 Days in UK
Available within Next Day in Ireland

Delivery & Shipment

Free Delivery & Shipment on
Orders Over £150

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